Frequently Asked Questions (FAQ)

At ECU Tuning Tools, we are dedicated to developing high-quality ECU optimization files to improve your vehicle's performance professionally and safely. It is essential that you understand that our services are limited to the development and supply of these software files. The customer is solely responsible for the physical manipulation of their vehicle's ECU, as well as the correct use of programming tools. Here we answer the most common questions about our services.

General Information about Chiptuning/Remapping

P1:What exactly is chiptuning or ECU remapping through a file?

A: Chiptuning, or Engine Control Unit (ECU) remapping, involves modifying the software that manages your vehicle's engine. We provide you with an optimized software file. You, using your own compatible programming tools, are the one who writes this file to your vehicle's ECU. Manufacturers usually program the original software with wide margins. We optimize these parameters to improve performance, throttle response, and even fuel efficiency, always within the engine's safe limits.

P2:Why don't manufacturers offer this optimized performance from the factory?

A: Manufacturers design their engines for a wide variety of global conditions, fuel qualities, emission regulations, and driver profiles. Our remapping files allow you to customize your vehicle's performance, leveraging your engine's real potential according to your needs.

P3:Are chiptuning files safe for my vehicle? Can they damage the engine?

A: Yes, our chiptuning files are developed by experienced professionals and are designed to be safe when applied correctly by the customer. At ECU Tuning Tools, we always work within the tolerance and safety margins established by the manufacturer for each engine. It is crucial that the process of reading the original file and writing the modified file to the ECU be performed with appropriate professional tools and following correct procedures. The customer is solely responsible for ensuring the good mechanical and general condition of their vehicle before any modification, as we do not perform prior diagnostics on it. ECU Tuning Tools is exempt from responsibility for malpractice in ECU manipulation, use of inadequate tools, or for pre-existing, mechanical, or hidden faults in the vehicle. A quality file, correctly installed by the customer in a vehicle in good condition, should not shorten the engine's lifespan if driven responsibly.

P4:What type of vehicles can use a chiptuning file and which get better results?

A: In principle, most modern vehicles with a reprogrammable ECU can benefit from our files. The best results are usually obtained in turbocharged engines. If you have doubts about your specific vehicle, contact us!

P5:Will I notice a reduction in fuel consumption with your files?

A: In many cases, yes, especially with our "ECO Tuning" files. The exact savings will depend on the vehicle, driving style, and routes.

Our Detailed Services

P6:What types of power Stages do you offer in your files (Stage 1, Stage 2)?

Stage 1: It's an optimized software file, designed for stock vehicles (without major mechanical modifications). It seeks the best balance between increased power, torque, and reliability. It's ideal for daily use once loaded into the ECU. (Indicative price: From €35.00)
Stage 2: This remapping file is intended for vehicles that already have some hardware modifications (e.g., sports exhaust system, high-flow air filter, improved intercooler, etc.). The software adapts to these improvements to obtain superior performance after correct installation. (Indicative price: From €55.00)

P7:Do you offer files for gearbox remapping (Gearbox Stg1, Stg2)?

A: Yes, we also develop files for transmission control unit (TCU) optimization.

Gearbox Stg1: Improves shift times, optimizes shift points, and can increase gearbox torque limiters if safe. (Indicative price: From €40.00)
Gearbox Stg2: A more advanced version for users seeking faster and more aggressive shifts. Adapts to gearboxes that support more intensive modifications. (Indicative price: From €60.00)

P8:What is the "ECO Tuning" that appears in your services?

A: ECO Tuning is specifically designed to reduce fuel consumption. We optimize mainly injection maps, turbo pressure, and other parameters related to the engine's energy efficiency, without excessively compromising its daily operation. (Indicative price: From €30.00)

P9:What do the deactivations you offer consist of (DPF OFF, EGR OFF, AdBlue OFF, etc.)?

A: Our deactivation services consist of modifying the ECU software to nullify the operation of certain vehicle systems that can cause problems, high maintenance costs, or recurring failures:

DPF OFF: Deactivates the diesel particulate filter, eliminating forced regenerations and related error codes. (Indicative price: €25.00)
EGR OFF: Nullifies the exhaust gas recirculation system, reducing engine carbonization. (Indicative price: €25.00)
AdBlue OFF: Deactivates the selective catalytic reduction (SCR) system, eliminating urea consumption. (Indicative price: €35.00)
Lambda/O2 OFF: Deactivates lambda probes to avoid error codes after exhaust modifications. (Indicative price: €25.00)
DTC OFF: Eliminates specific error codes selected by the customer. (Indicative price: €15.00)

Work Process and Deadlines

P10:Is it legal to perform these deactivations?

A: The legality of deactivations varies according to each country's legislation and vehicle use. It is the customer's responsibility to verify and comply with all applicable local laws and regulations before requesting any deactivation. In many countries, these modifications are permitted for competition vehicles, closed circuit use, or industrial/agricultural applications.

P11:What is the process to request a file? What information do you need?

A: The process is simple and fast:

Vehicle data: Brand, model, year, engine type, and original power.
ECU information: Control unit brand and model.
Original file: You must send us a complete and error-free reading of your current ECU (.bin, .ori, .hex, etc.).
Desired services: Specify what type of optimization you want (Stage 1, Stage 2, ECO, deactivations, etc.).
Additional comments: Any specific modification or detail you consider relevant.

P12:How long will it take to receive my modified file?

A: Once all data is received and payment confirmed (if applicable), our delivery time is 15 minutes to 2 hours within our operating hours (Monday to Friday, 8:00 to 19:00, CET). For orders received outside these hours, they will be processed the next business day.

P13:In what format will I receive the file and how do I install it?

A: You will receive the modified file in the same format you sent us (.bin, .ori, .hex, etc.), ready to write directly to your ECU. The ECU writing process is performed by you with your programming tool (Kess, CMD, Alientech, MPPS, etc.). We only provide the optimized software file.

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P14:What programming tools are compatible with your files?

A: Our files are compatible with most professional tools on the market: Kess V2/V3, CMD Flash, Alientech Kess/K-Tag, MPPS, PCMflash, BitEdit, FGTech, etc. If you have doubts about compatibility with your specific tool, contact us before placing the order.

P15:Do you work with all ECU brands?

A: Yes, we work with the main ECU brands and models: Bosch (EDC17, MED17, etc.), Continental (SID, PCR), Siemens (SIM), Delphi, Denso, Marelli (former Magneti Marelli), Valeo, and many others. If you have a specific ECU and are not sure, send us the data and we will confirm feasibility.

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P16:What do I do if my ECU has protections or is "locked"?

A: Some modern ECUs incorporate protections that require special reading/writing methods (BDM, JTAG, etc.). In these cases, we will advise you on the correct procedure and necessary tools. Performing these technical processes is the customer's responsibility.

P17:What payment methods do you accept?

A: We accept the following payment methods:

PayPal: Immediate and secure payment.
Credit/debit card: Visa, Mastercard, American Express.
Bank transfer: For customers who prefer this method (processing time: 1-2 business days).

P18:Can I request an invoice for my company?

A: Yes, we offer business invoicing. During the order process, you can indicate if you need an invoice and provide your company's tax details (company name, VAT/CIF, fiscal address). The invoice will be sent by email after payment.

P19:Do you offer discounts for workshops or recurring orders?

A: Yes, we have special conditions for workshops and professional customers with regular order volume. Current offer: If you hire a main service (e.g., Stage 1), additional services have an automatic 15% discount. For information about volume discounts, contact us directly.

P20:What kind of support do you offer after file delivery?

A: We offer complete support on the provided file. If you have doubts about the file content, need minor adjustments, or require advice on the type of modification performed, you can contact us via WhatsApp (+34 633 874 281), web chat, or email. Important: Our support focuses on the software file. We cannot provide technical assistance on the specific use of programming tools or the physical writing process performed by the customer.

P21:Do you offer any type of warranty on your files?

A: Yes, we guarantee that our files are free of programming errors and are fully compatible with the specified ECU. If you find any problem directly related to the software file (compilation errors, incompatibilities, etc.), we will correct it at no additional cost. This warranty does not cover problems derived from the writing process, defective tools, or pre-existing mechanical problems in the vehicle.

Technical Support and Warranties

P22:What happens if I am not satisfied with the results after applying the file?

A: If the file does not meet the agreed specifications or the results are not as expected due to the file itself, we will work with you to review and adjust it until achieving the objectives within the technical and safety limits of the engine. Minor modifications are included at no additional cost.

P23:What responsibilities does the customer have when using your files?

A: By requesting our services, the customer agrees to be solely responsible for:

Verifying that their vehicle is in optimal mechanical condition before any modification.
Correctly performing the ECU reading and writing process with appropriate tools.
Complying with all applicable local laws and regulations.
Assuming any consequence derived from using the modified file.

ECU Tuning Tools provides only software files and does not participate in or supervise the ECU writing process performed by the customer. Therefore, we are exempt from any responsibility derived from malpractice during ECU manipulation, use of inadequate or non-professional tools, hardware failures in the vehicle or programming tool, or any other problem arising during the reading or writing process performed by the customer.